THIS AGREEMENT (hereafter “Agreement”) is made and entered into by Snap Booth (hereafter “Provider”) and {user:first_name} {user:last_name} (hereafter “Client”).
Initial Payment, Fees and Cancellation Charges
A non-refundable initial deposit payment of £50 is required to secure your booking. Your event date is not reserved until the deposit has been received.
The Client must ensure all personal, billing, venue and event information supplied is correct and complete. If incorrect details (including date, time or venue) prevent the Provider from delivering the service, no refund will be due.
Industry-Standard Cancellation Policy:
- The £50 deposit is always non-refundable.
- 50% of the total booking value becomes non-refundable as soon as the booking is confirmed.
- 100% of the booking value is non-refundable within 30 days of the event date.
- No refund is due for no-shows, incorrect details, failure to provide access, or delays caused by the Client or venue.
Changes to date, time or venue: Any requested change is subject to availability and may incur an administration or price adjustment.
If we cannot accommodate the change, any cancellation will follow the policy above.
Extras: Extras may be cancelled only if no personalised items have been produced. After the event, extras cannot be cancelled under any circumstances.
Full Payment and Late / Non-Payment
The remaining balance (total booking cost minus the £50 deposit) is due in full no later than 7 days before your event date.
Payments can be made at any time online via the Orders page or via BACS. You will receive reminder emails if your balance is not paid by the due date.
If the full balance has not been received at least 24 hours before the event start time, the Provider reserves the right to
cancel the booking and treat this as a late cancellation by the Client. In this case:
- The booking may be terminated and the date released for other clients.
- No refund of any monies paid (including deposit and any further payments) will be due.
The Client acknowledges that all payments are subject to the cancellation and refund terms in this Agreement. A payment dispute or chargeback does not override these terms.
If a dispute is raised, the Provider will supply full evidence of the booking and service provided, including booking records, emails, contracts and photographs.
Should any payment be reversed, the Client remains fully liable to repay the outstanding balance along with any fees or losses incurred during the dispute process.
The Provider may pursue recovery of these amounts, and the Client will be responsible for all associated costs.
Venue, Access and Location
It is the Client’s responsibility to ensure that the correct venue name, address, contact details, postcode and access instructions are supplied.
The venue must allow reasonable access for loading/unloading and suitable short-term parking for equipment drop-off.
Any parking costs or fines are the Client’s responsibility.
The Client must ensure the venue has approved the Provider’s attendance and can offer a dry, safe, level space with a standard 13A mains power socket within 2 metres.
If access is blocked, unsafe, restricted or not as described at the time of booking, the Provider may be unable to set up.
In such cases, the full hire amount will remain payable and no refund will be due. Lost time caused by the Client or venue will not be added to the hire period.
Set-up of Services, Idle Time & Overtime
We will arrive approximately 60 minutes before the hire period to set up. If you require early set-up where the booth is idle (set up but not in use), an idle time charge may apply.
Subject to staff and scheduling, additional operating time may be agreed on the day at our standard overtime rate. Any overtime must be agreed and paid before extension begins.
Hire Period
The hire period is the agreed time stated in your booking confirmation. This is separate from setup (approx. 60 minutes) and pack-down (approx. 30 minutes).
If delays are caused by the Client or venue, we may not be able to extend the hire to compensate. No refund will be due for lost time outside our control.
Damage to Equipment & Client Responsibility
The Client is responsible for ensuring a safe environment for the Provider’s equipment and staff at all times.
The Client accepts full responsibility for any damage, theft, loss or excessive soiling caused by:
- The Client;
- Guests or attendees;
- Venue staff or contractors;
- Any other person present.
“Equipment” includes photo booths, printers, cameras, lighting, backdrops, props, cables, stands, cases and all items supplied by the Provider.
The Client agrees to reimburse the Provider for:
- Repair costs;
- Full like-for-like replacement if repair is not possible;
- Associated costs including travel, call-outs or hire of substitute equipment;
- Loss of business where future bookings must be cancelled due to damaged equipment.
The Provider reserves the right to suspend or terminate the service without refund if equipment is being used dangerously, negligently or inappropriately.
Children must be supervised at all times. Excessive liquids, spills or drinks near equipment may result in immediate suspension or termination with no refund.
Photos, Usage Rights & Data Protection
Unless the Client notifies us in writing before the event, the Client grants Snap Booth a non-exclusive worldwide licence to use event photos/video for marketing, including website, social media and print.
The Client is responsible for informing guests if they do not consent to promotional use. Reasonable requests to remove specific images will be respected where possible.
Digital copies will be delivered within 7 working days of the event.
Termination of Hire
Abusive, aggressive or threatening behaviour towards staff will not be tolerated. In such cases, the Provider may terminate the hire immediately with no refund.
Loss, Injury & Liability
- We accept no responsibility for loss or damage to personal property belonging to the Client or guests.
- We accept no liability for indirect or consequential loss, including loss of enjoyment, opportunity or profit.
- Nothing limits liability for death or personal injury caused by our negligence.
Subject to the above, the Provider’s total liability is limited to the amount paid by the Client for the booking.
Events Beyond Our Control
We cannot be held responsible for circumstances preventing us from attending or providing the service, including severe weather, traffic delays, breakdowns, illness or equipment failure.
If we cannot attend due to events beyond our control, our liability is limited to a full refund of all monies paid. No further compensation will be offered.
General
This Agreement, together with your booking confirmation, forms the entire agreement between the Client and Snap Booth. Any changes must be agreed in writing.
If any part of this Agreement is deemed unenforceable, the remaining provisions will remain in full force.
This Agreement applies to this booking and any future bookings unless a newer version is provided at the time of booking.
This Agreement is governed by the laws of England and Wales. Any disputes will be handled under the exclusive jurisdiction of the courts of England and Wales.
Version: 1.1 | Last updated 28th November 2025